Tuesday, 16 May 2017
4.00pm - 5.30pm
AWA WASH SPECIALIST NETWORK PRESENTS:
USING HUMAN CENTRED DESIGN TO IMPROVE WATER SECTOR CONSUMER RELATIONSHIPS IN URBAN, RURAL & DEVELOPING CONTEXTS
Human-centred design (HCD) is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. This interactive, participatory, fun and hands on workshop will kick off with an introduction to HCD by Engineers without Borders, followed by presentations on applying HCD in a development context, a rural Australian context and an urban Australian context. Splitting into groups, you will then be taken through a real life simulation and asked to apply HCD principles and the HCD model in order to solve the problem while achieving a more customer and human focussed outcome.
Facilitated by Lachlan Guthrie,Chair WASH Specialist Network - Australian Water Association, Australia & Rainwater Cambodia, Phnom Pehn, Cambodia
- Heidi Michael, International Program Manager, Engineers Without Borders Australia, Melbourne, Australia
- Cristiano Carvalho, Asset Requirements Planner, Water Corporation
- Josh Isben, Strategic Initiative Leader, Sydney Water
1.30pm - 3.15pm
AUSTRALIAN WATER ASSOCIATION’S ASSET MANAGEMENT SPECIALIST NETWORK PRESENTS:
DISRUPTORS OR ENABLERS – WHAT ARE THE GAME CHANGES FOR ASSET MANAGEMENT PRACTICE IN THE NEXT 5 TO 10 YEARS?
This workshop will address the importance of innovative asset management in achieving best practice solutions across all aspects of the industry, and discuss some of the key disruptors and enablers that will change the future of asset management practice. It will explore the top four disruptors and enablers within current asset management practices as identified by Association members, and gain practical insights from key stakeholders on these issues. The workshop’s outcomes include identifying options and asset management strategies to help water businesses achieve the required service outcomes and licence obligations, whilst embracing innovation, adopting a continuous improvement approach and maximising business performance.
Facilitated by AWA Network Committee Members: Niki Robinson, Office of the Technical Regulator (SA) & Geoff Hales, Chair, Asset Management Specialist Network Committee
- Tom Carpenter, CEO, Institute of Quality Asset Management
- Abel Immaraj, Manager Servicing Strategy, Planning Group, Queensland Urban Utilities
- Peter Seltsikas, Senior Manager, Asset Management, SA Water
- Erin Cini, Director, Licensing and Compliance, IPART, NSW
- Zoubir Ait Mansour, Water and Treatment Solutions Manager, Suez Australia
- David Nixon, Principal, Nixon Clarity
1.15pm - 3.15pm
AWA WATER RECYCLING SPECIALIST NETWORK PRESENTS:
THE FUTURE ROLE OF PLANNED POTABLE REUSE IN AUSTRALIA
This panel session is aimed at raising the awareness of potable reuse projects in Australia and around the world and the progress that is being made in technology, regulations and social acceptance. The critical issue of providing an additional source of water security is fast becoming a recognised need and imperative for a world facing a changing climate and for areas susceptible to drought and water scarcity. Panellists will look at the Perth Potable Reuse Project, an update of the WHO Potable Water Reuse Guidelines and its impact on Australia, a review of the technology and implementation of potable reuse in Antarctica and the advances of potable reuse in the USA and lessons to be learnt for Australian communities.
Facilitated by AWA Network Committee Members: Rhys Anderson, Arup & Stuart Khan, UNSW
- Nick Turner, Principal Engineer, Wastewater Conveyance & Drainage , Water Corporation, Perth, WA, Australia
- David Cunliffe, Principle Water Quality Adviser, SA Health, Adelaide, SA, Australia
- Richard Theobald, Health Acting Director, Department of Health (WA), Perth, WA, Australia
- Melita Stevens, Principal Scientist, Melbourne Water, Melbourne, VIC, Australia
- Ian Law, CEO, IBL Solutions, Wellington, NSW, Australia
4.00pm - 5.30pm
PETER DILLON PRESENTS:
WHAT IS THE OPTIMAL LEVEL OF INVESTMENT IN RESEARCH FOR THE AUSTRALIAN URBAN WATER INDUSTRY?
Recently, investment in urban water R&D has dropped from 0.6% to 0.22% utility revenue. How does this saving compare with benefits foregone for utilities and their customers? This session will be 50% presentations and 50% discussion. Speakers will cover the challenges of the Australian water industry, benefit/cost analysis of syndicated well-focussed R&D, industry and broker perspectives, international R&D benchmarking and comparisons with other industries, and alternative mechanisms for sustaining R&D. Discussion will allow ideas to be put forward, views tested and temper a paper to be disseminated.
Facilitated by Peter Dillon, Aqueon, Chair
- Adam Lovell, Executive Director, WSAA, Sydney, NSW, Australia
- Karen Rouse, CEO, WRA, Adelaide, SA, Australia
- Michael Storey, Manager Research Direction and Value, Sydney Water, Sydney, NSW, Australia
- Neil Palmer, CEO, NCED, Adelaide, SA, Australia
4.00pm - 5.30pm
DIGITAL METERING JOINT PROGRAM PRESENTS:
HOW CUSTOMERS AND UTILITIES COULD BENEFIT FROM ONE OF THE WORLD’S LARGEST PROPOSED DIGITAL WATER METER REPLACEMENT PROGRAMS
Metropolitan-Melbourne’s water utilities City West Water, South East Water and Yarra Valley Water, are working together to explore upgrading a combined network of more than two million water meters to digital. The panel will talk about their visions for a digital utility, provide an overview of the program including the key work streams (customer research, communications and metering technology, and business case development), discuss the collaboration and provide unique insights into the key decisions made and business cases under development. Learnings from digital water meter rollouts overseas will be discussed as well as the latest trials in Melbourne.
Facilitated by Alana Jones, Customer Solutions Program Manger, South East Water.
- Pat McCafferty, Managing Director, Yarra Valley Water
- Charlie Littlefair, Acting Managing Director, South East Water
- David Ryan, Managing Director, City West Water
4:00pm - 5.30pm
THE LOCAL WATER SOLUTIONS FORUM PRESENTS:
IMPERFECT MATCH: GROWING PAINS FOR RECYCLED WATER SCHEMES AND LESSONS FOR THE FUTURE
The investment in recycled water infrastructure during the millennium drought was unprecedented. Many of these investments were efficient, effective and have stood the test of time. For a range of reasons there is also a legacy of infrastructure that is currently under-utilised. This panel session aims to broaden the understanding of some of the challenges and lessons learned from recent investments in recycled water by sharing practical experiences and insights from key perspectives: utilities, regulators, the private sector, and researchers. While a serious subject, the session will kick off with a more light hearted mock game show format before investigating the subject in more detail.
Facilitated by Cynthia Mitchell, UTS and Charles Agnew, Sydney Water
- Michelle Irvine, Specialist Water Security, SA Water, Adelaide, SA, Australia
- Marcus Crudden, Director, Water, Essential Services Commission, Melbourne, VIC, Australia
- Kurt Dahl, Managing Director, Permeate Partners, Melbourne, VIC, Australia
- Camilla West, PhD Candidate, Advanced Water Management Centre UQ, Brisbane, QLD, Australia