Tuesday, 16 May 2017
4.00pm - 5.30pm
AWA WASH SPECIALIST NETWORK PRESENTS:
USING HUMAN CENTRED DESIGN TO IMPROVE WATER SECTOR CONSUMER RELATIONSHIPS IN URBAN, RURAL & DEVELOPING CONTEXTS
Human-centred design (HCD) is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. This interactive, participatory, fun and hands on workshop will kick off with an introduction to HCD by Engineers without Borders, followed by presentations on applying HCD in a development context, a rural Australian context and an urban Australian context. Splitting into groups, you will then be taken through a real life simulation and asked to apply HCD principles and the HCD model in order to solve the problem while achieving a more customer and human focussed outcome.
Facilitated by Lachlan Guthrie,Chair WASH Specialist Network - Australian Water Association, Australia & Rainwater Cambodia, Phnom Pehn, Cambodia
- Heidi Michael, International Program Manager, Engineers Without Borders Australia, Melbourne, Australia
- Cristiano Carvalho, Asset Requirements Planner, Water Corporation
- Josh Isben, Strategic Initiative Leader, Sydney Water
1.30pm - 3.15pm
*Please note that this workshop commences at 1.30pm
AUSTRALIAN WATER ASSOCIATION’S ASSET MANAGEMENT SPECIALIST NETWORK PRESENTS:
DISRUPTORS OR ENABLERS – WHAT ARE THE GAME CHANGES FOR ASSET MANAGEMENT PRACTICE IN THE NEXT 5 TO 10 YEARS?
This workshop will address the importance of innovative asset management in achieving best practice solutions across all aspects of the industry, and discuss some of the key disruptors and enablers that will change the future of asset management practice. It will explore the top four disruptors and enablers within current asset management practices as identified by Association members, and gain practical insights from key stakeholders on these issues. The workshop’s outcomes include identifying options and asset management strategies to help water businesses achieve the required service outcomes and licence obligations, whilst embracing innovation, adopting a continuous improvement approach and maximising business performance.
Facilitated by AWA Network Committee Members: Niki Robinson, Office of the Technical Regulator (SA) & Geoff Hales, Chair, Asset Management Specialist Network Committee
- Tom Carpenter, CEO, Institute of Quality Asset Management
- Abel Immaraj, Manager Servicing Strategy, Planning Group, Queensland Urban Utilities
- Peter Seltsikas, Senior Manager, Asset Management, SA Water
- Erin Cini, Director, Licensing and Compliance, IPART, NSW
- Zoubir Ait Mansour, Water and Treatment Solutions Manager, Suez Australia
- David Nixon, Principal, Nixon Clarity
1.15pm - 3.15pm
AWA WATER RECYCLING SPECIALIST NETWORK PRESENTS:
THE FUTURE ROLE OF PLANNED POTABLE REUSE IN AUSTRALIA
This panel presentation will be facilitated by the Australian Water Association Water Recycling Specialist Network Committee.
This session is important to increasing and expanding the knowledge of potable reuse in the Australian water industry and the progress that is also being made around the world. The need to provide an additional source of water has become a recognised need and imperative for a world facing a changing climate, and for areas susceptible to drought and water scarcity. Potable reuse is seen as the next great augmentation to meet the growing demand for a clean, safe and reliable source of water.
The Panel will comprise six key presenters with expertise in the field, drawing from experiences in Australia and abroad. The key topics to be covered will include:
- Progress of potable reuse project in Australia
- An update of the WHO Potable Water Reuse Guidelines
- A review of the technology and implementation of potable reuse across the world.
The presentations will be followed by a panel Q&A where attendees can engage with the presenters and delve further into the key issues facing potable reuse. The discussions may include being prepared to advance potable reuse, how to gain political and social buy-in, regulatory barriers for reuse, setting health standards and conservatism in design, and future insights.
The panel session is targeted at those interested in water recycling and will include researchers to regulators, consultants to consumers, and authorities to advocates.
Attendees can expect that the panel session will challenge current thinking and raise awareness of the need for advancing potable reuse in Australia.
Facilitated by Rhys Anderson, Arup & Stuart Khan, UNSW
- Nick Turner, Principal Engineer, Wastewater Conveyance & Drainage , Water Corporation, Perth, WA, Australia
- David Cunliffe, Principle Water Quality Adviser, SA Health, Adelaide, SA, Australia
- Richard Theobald, Health Acting Director, Department of Health (WA), Perth, WA, Australia
- Melita Stevens, Principal Scientist, Melbourne Water, Melbourne, VIC, Australia
- Ian Law, CEO, IBL Solutions, Wellington, NSW, Australia
- Nanda Altavilla, Recycled Water Assessment Specialist with NSW Department of Planning and Environment
4.00pm - 5.30pm
AUSTRALIAN WATER RESEARCH ACTION GROUP PRESENTS:
WHAT IS THE OPTIMAL LEVEL OF INVESTMENT IN RESEARCH FOR THE AUSTRALIAN URBAN WATER INDUSTRY?
Recently, investment in urban water R&D has dropped from 0.6% to 0.22% utility revenue. How does this saving compare with benefits foregone for utilities and their customers? This session will be 50% presentations and 50% discussion. Speakers will cover the challenges of the Australian water industry, benefit/cost analysis of syndicated well-focussed R&D, industry and broker perspectives, international R&D benchmarking and comparisons with other industries, and alternative mechanisms for sustaining R&D. Discussion will allow ideas to be put forward, views tested and temper a paper to be disseminated.
Facilitated by Peter Dillon, Aqueon, Chair
- Adam Lovell, Executive Director, WSAA, Sydney, NSW, Australia
- Karen Rouse, CEO, WRA, Adelaide, SA, Australia
- Michael Storey, Manager Research Direction and Value, Sydney Water, Sydney, NSW, Australia
- Neil Palmer, CEO, NCED, Adelaide, SA, Australia
4.00pm - 5.30pm
DIGITAL METERING JOINT PROGRAM PRESENTS:
HOW CUSTOMERS AND UTILITIES COULD BENEFIT FROM A POTENTIAL DIGITAL WATER METER REPLACEMENT PROGRAM IN MELBOURNE
Melbourne’s population is set to almost double within the next 50 years and scientists are forecasting changes in the climate and more extreme droughts. To meet these challenges, the three metropolitan Melbourne water utilities are working together to explore new ways to continue to improve the performance of the water network, and ensure it operates even more efficiently and delivers greater value to their customers.
Early last year, City West Water, South East Water and Yarra Valley Water formed the Digital Metering Joint Program to collaboratively investigate digital meters. The utilities see digital water meters as key to the wider digital transformation of the industry, and to enabling greater advancements and efficiencies which will benefit customers. Gaining customer support and technology selection will be critical success factors for a potential meter replacement program.
The utilities manage more than 2.2 million water meters and should they upgrade to digital meters, Melbourne could potentially become one of the largest digital water meter replacement programs worldwide to date.
The panel will provide an overview of the program including the key work streams, discuss the collaboration, and provide unique insights into the key decisions made and business cases under development.
Customer research insights will be shared including the benefits customers anticipate from digital metering and the path to gaining customer support.
In addition, results from the latest communications technology and meter trials will be presented as well as learnings from similar rollouts in Australia and overseas.
Facilitated by Hamish Reid, Chair, Australian Water Association Water Retail Specialist Network & South East Water Acting General Manager Strategy and Governance
- Pat McCafferty, Managing Director, Yarra Valley Water, Melbourne, VIC, Australia
- Charlie Littlefair, Acting Managing Director, South East Water, Melbourne, VIC, Australia
- David Ryan, Managing Director, City West Water, Melbourne, VIC, Australia
4:00pm - 5.30pm
THE LOCAL WATER SOLUTIONS FORUM PRESENTS:
IMPERFECT MATCH: GROWING PAINS FOR RECYCLED WATER SCHEMES AND LESSONS FOR THE FUTURE
The investment in recycled water infrastructure during the millennium drought was unprecedented. Many of these investments were efficient, effective and have stood the test of time. For a range of reasons there is also a legacy of infrastructure that is currently under-utilised. This panel session aims to broaden the understanding of some of the challenges and lessons learned from recent investments in recycled water by sharing practical experiences and insights from key perspectives: utilities, regulators, the private sector, and researchers. While a serious subject, the session will kick off with a more light hearted mock game show format before investigating the subject in more detail.
Facilitated by Cynthia Mitchell, UTS and Charles Agnew, Sydney Water
- Michelle Irvine, Specialist Water Security, SA Water, Adelaide, SA, Australia
- Marcus Crudden, Director, Water, Essential Services Commission, Melbourne, VIC, Australia
- Kurt Dahl, Managing Director, Permeate Partners, Melbourne, VIC, Australia
- Camilla West, PhD Candidate, Advanced Water Management Centre UQ, Brisbane, QLD, Australia