Australia's International Water
Conference & Exhibition

Workshop and Panel Program (Day 2)

Wednesday, 17 May 2017

SEVEN

Panel

10.45am - 12.15pm

WSAA PRESENTS:
SUSTAINABLE DEVELOPMENT GOALS (SDGS) – FUTURE INVOLVEMENT OF THE URBAN WATER INDUSTRY

With the support of the Prime Minister on the High Level Panel for Goal 6, it is time for Australian water businesses to consider their possible future contribution to the Sustainable Development Goals (SDGs). WSAA’s industry vision of customer driven, enriching life highlights members’ recognition of and commitment to thinking beyond delivery of the core services of water and sanitation to provide broader community value. The priorities set by the SDGs can provide a useful lens to maximise the value the urban water industry can bring to the community especially in the face of growing challenges.  

EIGHT

Panel

10.45am - 12.15pm

MELBOURNE WATER & SYDNEY WATER PRESENTS:
TRANSITIONING FROM ASSET-CENTRIC TO CUSTOMER-FOCUSED

Melbourne Water and Sydney Water will discuss transitioning both organisations from being asset-centric to customer-focused across people, process and technology.  Both organisations are undertaking this transition, and have been collaborating for shared learnings and insights.  This is a unique opportunity that will explore the importance of customer insights to underpin organisational decisions. Panel members will uncover how they speak to the business about ‘customer’, and the necessity of prioritising the customer experience for improved outcomes.  This panel session is for management, strategic and customer-focused personnel. 

Panellists

  • Fran Duiker, Manager Customer Focus, Melbourne Water, Melbourne, VIC, Australia
  • Olivia Vincent, Customer Segment Manager, Melbourne Water, Melbourne, VIC, Australia
  • Sally Armstrong, Head of Customer Direction and Experience, Sydney Water, Sydney, NSW, Australia
  • Josh Isben, Manager, Customer Experience Improvement, Sydney Water, Sydney, NSW, Australia

NINE

Panel

1.15pm - 3.15pm

WSAA PRESENTS:
WHERE TO NOW? URBAN WATER'S ROLE IN VIBRANT, PROSPEROUS COMMUNITIES

Australian cities continue to be recognised as some of the most liveable in the world and water, along with other essential services, is critical to the ongoing success of cities. But what should urban water’s role look like in the future? Should it be beyond the regulated requirements? And what needs to change to ensure integrated planning across essential services? Is this the role of Governments, both State and Federal? And how does the customer have a say? This session will tackle the hard questions about the role of urban water businesses in enriching life in smart cities with a panel of speakers representing differing views and including Government, regulators and water utilities.

TEN

Workshop

1.15pm - 3.15pm

SYDNEY WATER PRESENTS:
COLLABORATE WITH AUSTRALIAN WATER UTILITIES ON A NATIONAL RISK BASED FRAMEWORK FOR WASTEWATER OVERFLOWS 

The management of overflows from wastewater systems to protect customers’ properties whilst achieving environmental and public health outcomes at lowest community cost, is a current issue for many Australian water utilities. To better understand this, WSAA undertook a review project with water utilities in 15/16. This led to the current project to revise and update the national guideline to better reflect leading effects/risk based practices in overflow management whilst providing flexibility for local approached.  This workshop aims to bring together the wider water industry participants and partners to build awareness, share knowledge and foster collaboration. Participant’s contribution will inform the guideline review. 

Presenters

  • Stuart Wilson, Deputy Executive Director, WSAA, Sydney, NSW, Australia
  • Gayathri Jasper, Research & Innovation Coordinator, WSAA, Sydney, NSW, Australia
  • Freya Hartley, Principal Advisor Environmental Policy, Sydney Water, Sydney, NSW, Australia
  • Cameron Jackson, Leader Water Quality & Environment, Queensland Urban Utilities, Brisbane, Queensland, Australia
  • TBA – catchment / stormwater
  • Utility case studies from Icon Water, Hunter Water, South East Water, Yarra Valley Water

ELEVEN

Panel

3.15pm - 4.00pm

IPART PRESENTS:
OUTCOMES BASED REGULATION AND THE ROLE OF AUDITING IN THE IMPLEMENTATION OF THE RISK-BASED FRAMEWORKS IN THE AUSTRALIAN DRINKING WATER GUIDELINES AND AUSTRALIAN GUIDELINES FOR WATER RECYCLING

Panellists will be announced soon. Stay tuned.


TWELVE

Panel

3.15pm - 4.00pm

WSAA PRESENTS:
SMART APPROVED WATERMARK – BROADENING THE REMIT

As a quality water efficiency mark, Smart Approved WaterMark has delivered a key part of Australia’s demand management jigsaw since 2004. By certifying innovative water efficient products and services its delivered outstanding value and recognition for the industry. At this workshop, you’ll discover how the scheme has broadened its remit to cover the UK and Europe, as well as providing an engaging water efficiency online platform – Smart Water Advice – for water utility customers. Suitable for anyone with an interest in demand management – water utilities, manufacturers, retailers and government representatives. 

THIRTEEN

Panel

3.15pm - 4.00pm

AURECON PRESENTS:
THE POTENTIAL OF ‘BIM’ – APPLYING A DIGITAL APPROACH TO THE LIFECYCLE OF AN ASSET, AND UNDERSTANDING ITS IMPACT, VALUE AND CHALLENGES.

Understanding how to derive value from a digital approach across the asset lifecycle is revealed in this future focussed discussion. A key topic of interest for global governments, agencies and suppliers alike, this session will appeal to those involved in the design, construction and maintenance of assets and with an interest in how a digital approach could enhance their current asset-focussed activities. Attendees will gain expert insights into BIM and its key focus areas supported by perspectives from an industry expert, an engineering consultancy, main contractor, maintainer and an owner/operator.

Panellists:

  • Will Hackney – Global Digital Built Leader, Infrastructure, Aurecon, Melbourne, VIC, Australia
  • Julian Briggs – Global Expertise Leader, Water and Wastewater Treatment, Aurecon, Sydney, NSW, Australia
  • Ian McGregor – Senior Project Manager, Lend Lease Construction, Sydney, NSW, Australia
  • Mark Simister – Delivery Manager, Sydney Water, Sydney, NSW, Australia
  • Francois Gouws – Managing Director, Trility, Adelaide, SA, Australia

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